Why do i disconnect from xbox live

Note that leaving your router unsecured may put your network at risk and is not recommended. Once your wireless security is disabled, try connecting again. Although your issue of connecting to Xbox Live is resolved, your network is not safe and can be accessed by anyone. You may want to resolve this security issue with your network. Some options to try include:. Check with your router manufacturer to see if there is a firmware update that you can try to install on your router.

Try restoring your router to factory defaults. You may need to consult your device documentation or contact your router manufacturer for help with this. Buy a new router.

For the best support, make sure to have the following information ready:. Which Xbox Live connection error you're getting The make and model of your router, modem, or gateway, as well as any additional network hardware Any troubleshooting steps you may have already tried.

Note If you are connecting to a community public network, you will need to contact the network administrator and request that your Xbox console be added to the community network filter. Provide this information when you contact your network administrator. If the console detects a NAT error. I've connected my Xbox to Xbox Live before, but I can't connect now. If the test generates an error, follow the troubleshooting steps provided for that error.

Slow performance when playing games online could be caused by interruptions to the Xbox Live service. See Troubleshoot your Xbox network connection speed. Low streaming quality could be caused by interruptions to the Xbox Live service. My Xbox is getting randomly disconnected from Xbox Live. Random disconnects from Xbox Live could be caused by interruptions to the Xbox Live service. I can't hear my friends online, or I can't join or host a multiplayer game with my Xbox Did this resolve the issue?

Yes No. Still need help? Request a call, chat online, and more. If the second controller functions normally, your original controller needs to be replaced. But If both controllers share the same issue, your console needs to be serviced. Jonny, a Microsoft Certified Professional, is a technical writer and technology enthusiast who still fiddles with computers and tech toys in his spare time.

He believes technology should bring users satisfaction, not annoyance, so he writes to help people overcome their tech troubles. To install Driver Easy Click. Jonny Lin Last Updated: 2 weeks ago. Fixes to try You may not have to try them all. Move your controller closer to the console Replace the batteries or recharge the battery pack Power cycle your console Reconnect your controller Update your controller firmware Update your Xbox One Controller Drivers If your controller is connected to PC Try another controller Fix 1: Move your controller closer to the console Your Xbox One controller may keep disconnecting because, if you are using a wireless controller, it is out of range.

Fix 2: Replace the batteries or recharge the battery pack Your Xbox One controller keeps disconnecting issue may also be caused by weak batteries. Fix 3: Power cycle your console A power cycle can restart your Xbox One console completely, which is helpful for fixing issues on your console and your controller.

To power cycle your console: 1 Hold the Xbox button on the front of your Xbox One console for about 10 seconds to turn off your console. Fix 4: Reconnect your controller You can also try reconnecting your Xbox One controller to your console.

If you have tried all of the other recommendations and your internet is otherwise operating normally download and upload speeds are good , you may want to try a factory reset of your Xbox, keeping your games and apps. It will reset your operating system, and you will need to sign back in and possibly restore some of your preferred settings once it is complete.

Below is a link for Xbox One. Before I go to such an extreme, is there a possibility that this issue is related to the DNS server and login issues Microsoft was experiencing a couple of days ago? Maybe one of your clusters needs a DNS cache flush and refresh? Choose where you want to search below Search Search the Community. I have the same question Report abuse. Details required :. Cancel Submit. Hello Mister, Sorry for the issue with being disconnected.

Thanks, Brad. How satisfied are you with this reply? LtLogicon Xbox Ambassador. Select Set up wireless network. Select your wireless network from the list of available networks. After you select your wireless network, enter your wireless network password if prompted to do so. How to find your wireless network password. Once you have connected to your wireless network, test your network connection.

On the Network settings screen, select Test network connection. I get an error message when I test my connection. Network connection test errors. If you need to rerun the network connection test on your console to verify the wording of the error message, follow these steps:.

Multiplayer connection test errors. If you need to rerun the multiplayer connection test on your console to verify the wording of the error message, follow these steps:. Select Test multiplayer connection. If the multiplayer connection test is not successful, select the appropriate error message on this page to troubleshoot the connection error:. Troubleshoot multiplayer connection errors.

To troubleshoot these types of errors, see:. Troubleshoot NAT errors and multiplayer game issues. Step 1: Can your console see any wireless networks? If your console detects other wireless networks but not yours , see:. Troubleshoot a wireless network connection. Step 2: Restart your console.